Privacy Policy

1. Introduction

Proflow Gutters SA ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

By using our website or submitting your details via our contact forms, you consent to the practices described in this policy.

2. Who We Are

Responsible Party: Proflow Gutters SA
Website: www.proflowgutters.co.za
Email: info@proflowgutters.co.za
Physical Address: 1403 Walter Avenue, Waverley, Pretoria, 1685

3. Information We Collect

We may collect the following categories of personal information:

• Contact details: Name, phone number, and email address submitted via our quote request or contact forms.
• Property information: Property address provided when requesting a quote or estimate.
• Communication records: Records of correspondence between you and Proflow Gutters SA.
• Technical data: IP address, browser type, and pages visited, collected automatically via standard web server logs.

We do not collect sensitive personal information such as identity numbers, financial account details, or health data through this website.

4. How We Use Your Information

Your personal information is used for the following purposes:

• To respond to quote requests and service enquiries.
• To provide estimates and schedule work at your property.
• To communicate with you about your project or booking.
• To improve our website and services.
• To comply with legal and regulatory obligations.

We will not use your information for unsolicited marketing without your prior consent.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Service providers: Third-party tools used to operate our website or manage communications (e.g. form submission services), subject to appropriate data protection agreements.
• Legal requirements: Where disclosure is required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes outlined in this policy, or as required by law. Quote requests and project records are typically retained for a period of 5 years in line with standard business record-keeping requirements.

7. Your Rights Under POPIA

As a data subject, you have the following rights:

• The right to be notified about the collection of your personal information.
• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or outdated information.
• The right to request deletion of your information, subject to any legal retention obligations.
• The right to object to the processing of your information for direct marketing purposes.
• The right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

To exercise any of these rights, please contact us at info@proflowgutters.co.za.

8. Cookies and Tracking

Our website may use standard browser cookies to improve your browsing experience. These are small text files stored on your device. You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website but may limit certain functionality.

We do not currently use third-party advertising or tracking cookies.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown at the top. Continued use of our website after changes are made constitutes your acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us: